Code of Ethics

Financial Freedom Trust offers:

1.    RESPECT FOR THE NEEDS AND INDEPENDENCE OF CLIENTS

Financial Mentors show empathy and understanding when assisting families to budget for their own needs and lifestyle, respecting their choices and their right to withdraw from budgeting at any time. Support and advice is offered without prejudice.

2.    ASSISTANCE WITHOUT DISCRIMINATION

Financial Mentors maintain a non-judgemental, accepting attitude to all, regardless of sex, age, race, religion or lifestyle. Financial Mentors do not attempt to impose values of their own.

3.    TOTAL CONFIDENTIALITY, WHICH IS NEVER BREACHED

Financial Mentors maintain total confidentiality in all matters. Before discussing details with creditors, court officials, agencies and any other third party, Mentors first obtain permission from the client family according to the provisions of the Privacy Act 2020 and the privacy act principles.

4.    AN ENVIRONMENT OF CO-OPERATION AND ACCOUNTABILITY

Financial Mentors display reliability, integrity and accountability, working as representatives of their local service when communicating with individuals, families, creditors or any other people.

5.    OPERATIONS THAT REFLECT TE TIRITI O WAITANGI

Financial Mentors accept that Te Tiriti o Waitangi (The Treaty of Waitangi) is fundamental to the operations of the budget service and they reflect this in the way they recognise each person's uniqueness and offer the client family choices.

6.    ONGOING TRAINING SUPPORT AND SUPERVISION FOR ALL STAFF

Financial Mentors accept  initial and ongoing training, resources, support and supervision so as to maintain the required quality and standard of service.